Christmas Countdown

0 days : 00 hrs : 00 min : 00 sec

Buy 4, Get 1 Free!* NOW thru 9/30. Use code CIDER today!

Coupon Ends at 11:59pm EDT Tonight.  Hurry!

*1 free item per order

Cancellation & Sales Policies

Q) What is your return policy?

A)

Due to the nature of our keepsakes, we do not accept returns on personalized ornaments.

Back to Top

Q) Can I cancel an order once it has been placed?

A)

Once you give your consent to purchase, it is not likely we will be able to cancel your personalized ornament order. You may contact us at customerservice@personalizedornamentsforyou.com and we will try our best to accommodate your request if your order has not yet been personalized or packaged for shipping. Please note that by sending us a request to cancel or amend your order does not guarantee that the change will be completed. Personalized Ornaments For You is not obligated to cancel or change an order once you have submitted it to us via our checkout form. During the month of December, it is very unlikely that we will be able to alter or cancel your purchase. If you have any questions about your order, please contact us before submitting your order.

Back to Top

Q) What if I receive my ornament and there is a misspelling?

A)

While we take every precaution to correctly personalize ornaments, errors do occur. If your item arrives with a misspelling or error, we will send you a replacement ornament. Please contact us immediately at customerservice@personalizedornamentsforyou.com and include these three items:

      1. A picture of the affected ornament detailing the incorrect spelling or error.
      2. The name of the personalize (name stamped or written on the bottom of your invoice.
      3. The initials written on the top right of your invoice.

This information must be provided to us with 15 days of receipt in order to receive a replacement ornament.  If the specific item originally ordered is no longer available or out of stock, we will offer a comparable substitute ornament.  Exceptions to our replacement policy include:

  • Incorrect text personalizations were entered on the checkout form.
  • An item may be defective, but the customer does not supply a picture of the issue or concern. (Customer responsible for postage costs if mailed to us for inspection).
  • Returned items arrive at our facility broken or damaged.
  • The customer would like to return a personalized ornament because it is no longer needed or wanted for a gifting occasion.
  • The customer does not like the “look” of an item including, but not limited to: hair color shade, general ornament color, glitter, capital letters verses lowercase letters, pre-printed text, or length of ribbon.
  • The customer attempted to “fix” an error on the ornament without contacting us for assistance.
  • An apostrophe incorrectly used in a plural family name was removed by the artist (see Personalization Tips for information on how to write last names)

 

Back to Top

Q) What if I receive my personalized ornament and it is cracked, broken or otherwise defective?

A)

While we take every precaution when handling and packing our merchandise, breakage can occur during the transit process. If your item arrives damaged or is defective, we will send you a replacement ornament. Please contact us immediately at customerservice@personalizedornamentsforyou.com and supply these three items.

    1. A picture of the affected ornament detailing the damage.
    2. The name of the personalize (name stamped or written on the bottom of your invoice.
    3. The initials written on the outside of your package.

This information must be provided to us with 15 days of receipt in order to receive a replacement ornament.  If the specific item originally ordered is no longer available or out of stock, we will offer a comparable substitute ornament.  Exceptions to our replacement policy include:

  • Incorrect text personalizations entered on the checkout form.
  • An incorrect quantity of ornaments was ordered or a duplicate order was placed.
  • An item may be defective, but the customer does not supply a picture of the issue or concern. (Customer responsible for postage costs if mailed to us for inspection).
  • Returned items arrive at our facility broken or damaged.
  • A handmade or hand-painted item has color or size variations from the site. Handmade ornaments are unique. Size, color and arrangement will vary. We do not consider variations as defects.
  • The customer would like to return a personalized ornament because it is no longer needed or wanted for a gifting occasion.
  • The customer does not like the “look” of an item including, but not limited to: hair color shade, general ornament color, glitter, capital letters verses lowercase letters, pre-printed text, or length of ribbon.
  • The customer attempted to “fix” an error on the ornament without contacting us for assistance.
Back to Top

Q) What if my package is returned to Personalized Ornaments For You from the USPS?

A)

If we receive a returned package from the USPS, we will contact you via email to reship your item. The customer may be responsible for additional postage costs in order for us to resend the package. Please contact us at customerservice@personalizedornamentsforyou.com with any questions. Personalized Ornaments For You is not responsible for LOST, DELAYED or MISDIRECTED mail pieces.

Back to Top

Q) What if I receive my personalized ornament and realize I have made an error?

A)

Please contact us at customerservice@personalizedornamentsforyou.com within in 15 days of receipt so that we can address your concern. In some cases, we may be able to fix the error on the ornament. However, due to the variety of glazes and finishes on our items, not all ornaments can be corrected. The amount of time that has passed can also affect whether or not an ornament can be corrected.  If the ornament can be fixed, please carefully wrap the ornament(s) in tissue paper taking care to avoid any bubble wrap touching the item(s) and mail it to:

Personalized Ornaments For You /Attn: Customer Service

11438 Cronridge Drive Suite Z
Owings Mills, MD 21117

We will fix the error and mail it back to you. Customers are responsible for any postage costs.

Returns received without authorization from a staff member at Personalized Ornaments For You will not be given credit for the cost of the ornaments or postage costs.

Back to Top

Q) What happens if I mistakenly placed two orders?

A)

Once an order has been placed, we strongly encourage customers to check all email folders, including SPAM and Junk, to view our automated order confirmation email.  If there is any question on whether or not an order has been placed, contact us at customerservice@personalizedornamentsforyou.com BEFORE placing a second order.  Due to the nature of our personalized keepsakes, we cannot accept returns on personalized ornaments.  We also strongly encourage customers to create an account with us so that the order history can easily be viewed and referenced.  Personalized Ornaments For You is not liable for duplicate orders and is not obligated to offer refunds in these circumstances.

Back to Top