Q) What is your final sale policy?

Each ornament we create is custom-made with care, designed especially for you. Because our products are personalized, all sales are final.

No Returns or Exchanges

• We do not accept returns or exchanges once an order has been personalized and shipped.

• Please double-check all personalization details (names, dates, spellings, and design choices) before completing your order. We craft your ornament exactly as submitted.

Q) Can I cancel an order once it has been placed?

Once your purchase has been submitted, it is unlikely that we will be able to cancel or modify your personalized ornament order. You may contact us at [email protected], and we will do our best to accommodate your request if your order has not yet been personalized or prepared for shipment.

Please note that submitting a cancellation or change request does not guarantee that the request can be fulfilled. Personalized Ornaments For You is not obligated to cancel or amend an order once it has been placed through our checkout system.

During our peak holiday season (November and December), it is especially unlikely that we will be able to make changes or cancellations due to the high volume of orders.

If you have any questions or concerns about your order, we encourage you to contact us before completing your purchase.

Q) What if I receive my ornament and there is a misspelling?

While we take great care to ensure that every ornament is personalized accurately, mistakes can occasionally happen. If your ornament arrives with a misspelling or personalization error, we are happy to send you a replacement ornament.

Please contact us immediately at [email protected] and include the following three items in your message:

1. A clear photo of the ornament showing the misspelling or error.

2. The name of the personalize (as written or stamped on the bottom of your invoice).

3. The initials written in the top right corner of your invoice.

This information must be provided within 15 days of receiving your order in order to qualify for a replacement.

If the specific ornament originally ordered is no longer available or out of stock, we will offer a comparable substitute of equal value.

Exceptions to our replacement policy include:

• The incorrect personalization was entered by the customer during checkout.
• The item may be defective, but no photo of the issue or concern is provided.
  (If you wish to mail the item to us for inspection, postage costs are the customer’s responsibility.)
• The shipped back ornament arrives at our facility broken or damaged.
• The customer wishes to ship back a personalized ornament because it is no longer needed or wanted.
• The customer dislikes the ornament’s appearance, such as hair color shade, ornament color, glitter, use of capital vs. lowercase letters, pre-printed text, or ribbon length.
• The customer attempted to fix or alter an error on the ornament without contacting us first.

Q) What if I receive my personalized ornament and it is cracked, broken or otherwise defective?

Although we take great care when handling and packaging our merchandise, breakage can sometimes occur during shipping. If your ornament arrives damaged or defective, we will gladly send you a replacement ornament.

Please contact us immediately at [email protected] and include the following three items in your email:

1. A clear photo of the damaged ornament showing the issue in detail.

2. The name of the personalize, as written or stamped on the bottom of your invoice.

3. The initials written on the outside of your package.

This information must be submitted within 15 days of receiving your order to qualify for a replacement.

A replacement will not be issued under the following circumstances:

• Incorrect personalization text was entered on the checkout form.

• An incorrect quantity of ornaments was ordered or a duplicate order was placed.

• The item may be defective, but no photo of the issue or concern is provided.
  (Customers are responsible for postage costs if the item is mailed to us for inspection.)

• The items shipped back arrive at our facility broken or damaged.

• Handmade or hand-painted items show color or size variations from those shown online. Each handmade ornament is unique—differences in size, color, and arrangement are normal and not considered defects.

• An ornament’s color or size varies from a previous season, as manufacturing dye lots and materials may change from year to year.

• The customer wishes to send back a personalized ornament because it is no longer needed or wanted.

• The customer is dissatisfied with the appearance of an item, including but not limited to: hair color shade, ornament color, glitter, use of capital vs. lowercase letters, pre-printed text, or ribbon length.

• The customer attempted to repair or alter an ornament without contacting us first.

Q) What if my package is returned to Personalized Ornaments For You from the USPS?

If we receive a returned package from the USPS, we will contact you via email to reship your item. The customer may be responsible for additional postage costs in order for us to resend the package. Please contact us at [email protected] with any questions. Personalized Ornaments For You is not responsible for LOST, DELAYED or MISDIRECTED mail pieces.

Q) What happens if I mistakenly placed two orders?

Once an order has been placed, we strongly encourage customers to check all email folders, including Spam and Junk, for our automated order confirmation email.

If you are unsure whether your order was successfully submitted, please contact us at [email protected] before placing a second order to avoid duplication.

Because our products are personalized keepsakes, returns cannot be accepted on most personalized ornaments. In rare cases where a non-personalized return is approved, a $5 restocking fee will apply.

We also recommend that customers create an account on our website so that order history can be easily accessed and referenced at any time.

Please note that Personalized Ornaments For You is not responsible for duplicate orders and is not obligated to issue refunds in these situations.

Q) What happens if my package is delayed by the USPS?

At Personalized Ornaments For You, we take great care to ensure that your order is packaged securely and shipped promptly. However, please note that once a package leaves our facility, it is in the possession of the United States Postal Service (USPS), and we are not liable for lost, stolen, or delayed packages.

Weather conditions, postal service disruptions, and USPS volume—particularly during the busy holiday season—can affect transit times. While we do everything possible to meet delivery expectations, once an order has been handed over to USPS, delivery timing is outside of our control.

All orders are shipped from our location in Maryland, just north of Baltimore. The “Pre-Shipment” status on USPS tracking indicates that a shipping label has been created and your package is en route to the local USPS distribution plant. Typically, packages depart our facility within 12–24 hours of label generation and are then in USPS possession.

We recommend that customers monitor their USPS tracking information regularly for the most up-to-date delivery details. If a package appears delayed, please contact USPS directly with your tracking number for assistance.