Cancellation & Return FAQs
Q) Can I cancel an order once it has been placed?A)
Once you give your consent to purchase, it is not likely we will be able to cancel your personalized ornament order. You may contact us at firstname.lastname@example.org and will try our best to accommodate your request if your order has not yet been personalized or packaged for shipping. Please note that by sending us a request to cancel or amend your order does not guarantee that the change will be completed. Personalized Ornaments For You is not obligated to cancel or change an order once you have submitted it to us via our checkout form. During the month of December, it is very unlikely that we will be able to alter or cancel your purchase. If you have any questions about your order, please contact us before submitting your order.Back to Top
Q) How long do you accept returns for misspellings, cracks or defects?A)
Please open your items upon receipt and inspect them. If there is an error, please contact us immediately at email@example.com. Please be prepared to supply the name of the personalizer (name listed on the bottom of the invoice) as well as a photo of this item. We can only accept returns for 15 days from purchase. Please note that sending an order back to us without authorization forfeits a refund and the customer remains responsible for all ornament & postage costs. (**updated April, 2015)Back to Top
Q) What if my package is returned to Personalized Ornaments For You from the post office?A)
If we receive a returned package from the USPS, we will contact you via email to reship your item. The customer may be responsible for additional postage costs in order for us to resend the package. Please contact us at firstname.lastname@example.org with any questions. Personalized Ornaments For You is not responsible for LOST or MISDIRECTED mail pieces.Back to Top
Q) What if I receive my personalized ornament and it is cracked or broken?A)
While we take every precaution when handling and packing our merchandise, breakage can occur during the transit process. If your item arrives damaged or is defective in any way, please contact us immediately at email@example.com and include a picture of the damaged item as well as the name of the personalizer (name on the bottom of your invoice). Please contact us within 15 days of the delivery date so that we can quickly replace your item if applicable. Exceptions to this process include:
- Incorrect text personalizations entered on the checkout form.
- An incorrect quantity of ornaments was ordered.
- An item may be defective, but the customer does not supply a picture of the issue or concern. (Customer responsible for postage costs if mailed to us for inspection)
- Returned items arrive at our facility broken or damaged.
- A handmade item has color or size variations from the site. Handmade ornaments are unique. Size, color and arrangement will vary. We do not consider variations as defects.
- The customer would like to return a personalized ornament because it is no longer needed or wanted for a gifting occasion
- The customer attempted to “fix” an error on the ornament without contacting us for assistance
Q) What if I receive my personalized ornament and I realize I have made a spelling error?A)
Please contact us at firstname.lastname@example.org as soon as possible so that we can address your concern. In some cases, we may be able to fix the error on the ornament. However, due to the variety of glazes and finishes on our items, not all ornaments can be corrected. If the ornament can be fixed, please carefully wrap the ornament(s) and mail it to:
Personalized Ornaments For You
11438 Cronridge Drive Suite Z
Owings Mills, MD 21117
We will fix the error and mail it back to you. Customers are responsible for any postage costs.
Returns received without authorization from a staff member at Personalized Ornaments For You will not be given credit for the cost of the ornaments or postage costs.Back to Top