Q) How do I change an incorrect "ship to" address?

Please contact us as quickly as possible at customerservice@personalizedornamentsforyou.com to change an incorrect shipping address. Due to our quick order turnaround, we cannot guarantee that the address can be updated. However, we will try our best to make your change. Personalized Ornaments For You is not liable for any changes once an order has been submitted by a customer.  If the order has already been shipped and is returned to our warehouse, a $5 reshipping fee is required and billed via PayPal.

Q) Can I send personalized ornaments to more than one address?

Yes, however, you will need to make a separate order for each address. Each shipping address will incur shipping fees.

Q) Do you ship personalized ornaments to Hawaii, Alaska & P.O. Boxes?

Yes, we do ship to these locations. Please note that USPS volume and weather conditions across the country can affect transit time. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues.

Q) Do you ship personalized ornaments to Canada?

Yes, we ship personalized ornaments to Canada from January through November. During the month of December, we are unable to ship to Canada. Please be sure to place your orders early for the best selection of in-stock ornaments and contact us at customerservice@personalizedornamentsforyou.com with any questions. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues or customs detainment. Customers are responsible for any additional duties or taxes that may be incurred through the customs process.  We do not control this process and are not responsible for any additional fees. All prices shown on our site including both ornaments and shipping are displayed in USD.  Customers should keep this mind when ordering.

Q) Do you ship personalized ornaments anywhere other than USA & Canada?

We are not able to ship our ornaments to countries other than the USA and Canada.  Additionally, we can only accept orders from customers who have billing addresses in either the USA or Canada.

Q) Do you ship personalized ornaments to APO / FPO / DPO - Military Mail?

Yes, we will continue to accept and ship to APO addresses through November 30th. We will contact you via email if there is a reason why we are not able to send your package. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues.

Q) How do you ship your personalized ornaments?

(Domestic packages) We ship our packages via USPS Mail throughout the year. From January through October, we generally complete and ship packages from our facility in Maryland within 1 to 3 days of placing an order.  If we have questions about an order or if an ornament is backordered, it may take longer than our estimated 1-3 days. From November through December, orders are typically shipped within 5-7 days of completing your purchase. As get closer to Christmas, order volume significantly increases which also increases wait times. Should we have a question about your order, we will contact you via email. Please respond to us as soon as possible as this may delay the timeliness of your shipment.

Please note, winter weather in the Baltimore, Maryland region may affect processing and shipping times as we want to be sure that our Writing Elves can safely travel to and from our workshop! Be sure to shop early in order to have the best selection of in-stock items and to avoid any weather-related delays with the United States Postal Service.

Orders ship via First Class, Ground Advantage or Priority Mail depending on the number and type of ornaments purchased.  Upon shipment, all orders are assigned a USPS tracking number that is sent to the customer’s email address provided during the checkout process. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues. 

(International packages) The same shipping times apply to our out-of-country orders as noted above. We typically use International First Class Mail for most orders. Priority Mail International may be used for large or oversized orders. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues or customs inspections.

Q) What are your shipping charges for personalized ornaments shipping to the USA?

Our rates for orders shipping to the USA are as follows:

• Orders totaling $0.01 – $39.99 = $8.99 shipping
• Orders totaling $40.00 – $79.99 = $9.99 shipping
• Orders totaling $80.00 – $109.99 = $10.99 shipping
• Orders totaling $110.00 – $129.99 = $11.99 shipping
• Orders totaling $130.00 – $149.99 = $12.99 shipping
• Orders totaling $150.00 – $169.99 = $13.99 shipping
• Orders totaling $170.00 – $199.99 = $14.99 shipping
• Orders totaling $200.00 – $249.99 = $16.99 shipping
• Orders totaling $250.00 – $299.99 = $17.99 shipping
• Orders totaling $300.00 – $399.99 = $19.99 shipping
• Orders totaling $400.00 – $499.99 = $29.99 shipping
• Orders totaling $500.00 and above = $79.99 shipping

Large/Bulk/Corporate orders may be subject to higher shipping and handling fees.

Q) What are your shipping charges for personalized ornaments shipping to Canada?

Our rates for orders shipping to Canada are as follows:

• Orders totaling $0 – $25.99 = $10.99 shipping
• Orders totaling $26.00 – $74.99 = $13.99 shipping
• Orders totaling $75.00 – $99.99 = $18.99 shipping
• Orders totaling $100.00 – $149.99 = $22.99 shipping
• Orders totaling $150.00 – $199.99 = $26.99 shipping
• Orders totaling $200.00 – $249.99 = $36.99 shipping
• Orders totaling over $250.00 are subject to a $99.99 shipping fee, but may also encounter additional large / bulk order shipping fees.)

**All rates for both shipping and ornaments are displayed in USD. **

Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Personalized Ornaments For You has no influence on this tax.

Large/Bulk/Corporate orders may be subject to higher shipping and handling fees.

Q) Do you charge sales tax on personalized ornaments?

Since Personalized Ornaments For You is owned and operated in the state of Maryland, all orders shipped to Maryland are subject to a 6% sales tax. The law requires that we charge sales tax on the total amount of the order, excluding shipping & handling charges.

Q) What is your last shipping date for Christmas?

We will continue to ship packages through early afternoon on Monday, December 18, 2023 per USPS guidelines for the best chance of a Christmas delivery.  We will still process and accept orders after that date, but they will likely arrive after the holiday. All packages are shipped from Owings Mills, Maryland which is just north of Baltimore. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues.  Please note that the weather conditions across the country and in Maryland as well as USPS volume WILL affect transit times and delays are expected during the 2 holiday season.

We are not able to guarantee a delivery date or time due to many factors beyond our control including delays caused by USPS productivity issues. We HIGHLY recommend that you place your orders well in advance of the Christmas holiday to ensure timely production and package delivery.  Personalized Ornaments For You Is NOT LIABLE for orders that arrive after Christmas and DOES NOT accept returns because of USPS delivery delays. If you have questions, contact us BEFORE ordering.  

Q) How long will it take for my personalized ornament order to reach its destination?

Domestic packages shipped via USPS Priority Mail should be received within 3-5 business days after they have been shipped. For domestic orders sent via Ground Advantage, please allow up to 7-10 business days for arrival. International packages can take 2-3 weeks to reach their destination. Weather conditions across the country and in Maryland as well as USPS volume may affect transit times. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues or delays incurred during the Customs process.

Q) I would like to send my purchase as a gift. Do you offer gift services?

Yes! If your personalized ornament is being mailed as a gift, be sure to select the “This order is a gift, please do not include pricing on my invoice” box during the checkout process. Here you can also include a gift message that will be computer generated and display on the gift slip.

Q) Do you offer gift boxes?

A limited number of ornaments may arrive in the manufacturer’s original packaging or box.  This information is noted in the product description of an item.

Q) Do you offer gift wrapping?

No. At present, we do not offer gift wrapping with our products.

Q) Do you offer gift bags?

Throughout the year, we may run a promotion where you will receive ONE free gift bag for each ornament purchased. We do offer gift bags for sale on our site for $1.00. Please note that oversized gifts such as our Table Toppers may not fit into this bag.

Q) What if I receive my personalized ornament and it is cracked or broken?

While we take every precaution when handling and packing our merchandise, breakage can occur during the transit process. If your item arrives damaged or is defective, we will send you a replacement ornament. Please contact us immediately at customerservice@personalizedornamentsforyou.com and supply these three items:

1. 1. A picture of the affected ornament detailing the damage.
   2. The name of the personalize (name stamped or written on the bottom of your invoice.
   3. The initials written on the outside of your package.

This information must be provided to us with 15 days of receipt in order to receive a replacement ornament.  If the specific item originally ordered is no longer available or out of stock, we will offer a comparable substitute ornament.  Exceptions to our replacement policy include:

• Incorrect text personalizations entered on the checkout form.
• An incorrect quantity of ornaments was ordered or a duplicate order was placed.
• An item may be defective, but the customer does not supply a picture of the issue or concern. (Customer responsible for postage costs if mailed to us for inspection).
• Returned items arrive at our facility broken or damaged.
• A handmade or hand-painted item has color or size variations from the site. Handmade ornaments are unique. Size, color and arrangement will vary. We do not consider variations as defects.
• The customer would like to return a personalized ornament because it is no longer needed or wanted for a gifting occasion.
• The customer does not like the “look” of an item including, but not limited to: hair color shade, general ornament color, glitter, capital letters verses lowercase letters, pre-printed text, or length of ribbon.
• The customer attempted to “fix” an error on the ornament without contacting us for assistance.

Q) I entered the wrong SHIPPING address for my personalized ornaments when ordering. My package was returned to POFY. What happens now?

If we receive a returned package from the USPS, we will contact you via email to reship your item. The customer will be responsible for additional postage costs in order for us to resend the package.  This fee is payable via a PayPal invoice. Please contact us a customerservice@personalizedornamentsforyou.com with any questions. Personalized Ornaments For You is not responsible for LOST or MISDIRECTED mail pieces.

Personalized Ornaments For You is not responsible for lost, late or misdirected mail in the following scenarios:

• If a package was sent to the address you entered at check-out and is deemed “undeliverable” by the USPS.
• If a package is returned to us because you entered an incorrect address during check-out.
• If a package has been scanned by a USPS postal carrier and confirmed as delivered, but you state you did not receive it.
• If a package is “Out for Delivery” and has a “Delivery status not updated” status.
• If a package is missing after being confirmed delivered by your USPS Carrier.
• If your order is delayed due to weather conditions or any other condition out of the control of the USPS or Personalized Ornaments For You.
• If a package is lost while in the possession of the USPS.

Once a package has been shipped from our facility in Maryland, we will send your USPS tracking number via the email address provided to us during the checkout process. Please visit USPS.com and enter this number for specific tracking details. If you did not receive this email, please be sure to check your SPAM folder and mark us a safe sender or contact us at customerservice@personalizedornamentsforyou.com.

Q) Do you offer free shipping?

While we do not offer free shipping, we do offer several ornament discount opportunities from January through October that often result in larger savings to the customer than free shipping. Personalized Ornaments For You offers the largest and most diverse selection of ornaments that can be found anywhere online as well complimentary personalizations. Many of our items can be personalized with more than a name or date and include thoughtful sentiments that create unique, one of a kind keepsakes that will be cherished for many years.

Q) I received someone else's order. What do I do now?

We are so sorry for this mistake and sincerely apologize for any inconvenience this situation may have caused you. Please contact us at customerservice@personalizedornamentsforyou.com as soon as possible with your order number as well as the invoice number of the incorrect order. We will address the situation immediately.

Q) My USPS tracking email indicates that my package was delivered, but I don't have it. What are my next steps?

If you believe that the USPS made an error with your delivery, please contact your local post office to determine the package’s location.  The USPS can use their GPS locator to determine if the package was delivered to the shipping address provided to us. Alternatively, if you believe that the package was stolen, please contact your local police and submit a stolen goods report. Once received, please provide us with this documentation at customerservice@personalizedornamentsforyou.com within 15 days of the official USPS delivery date so that we may begin our claims process. Without a statement from the USPS or an official police report, we are not able to assist you further.  It is the customer’s responsibility to seek this information from the USPS once the package is marked delivered.

Q) How do I track my shipped package?

Once a package has been shipped from our facility in Maryland, we will send your USPS tracking number via the email address provided to us during the checkout process. Please visit USPS.com and enter this number for specific tracking details.  Orders marked “in-transit” are not considered lost.

If you did not receive your tracking email, please be sure to check your SPAM folder and mark us a safe sender or contact us at customerservice@personalizedornamentsforyou.com