If you are not pleased with your order, we will replace the item or refund your purchase price.
We prefer to handle requests via e-mail; however, we may also be contacted here:
Personalized Ornaments For You
11438 Cronridge Drive Suite Z
Owings Mills, MD 21117.
**Please be sure to include your order number, name of the personalizer (found on the bottom of the invoice) and a photo of the affected item.**