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Personalization FAQs

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Q) Can I change the spelling of a name once my personalized ornament order has been placed?
Q) How many letters can fit on a personalized ornament ?
Q) What will the lettering look like on my personalized ornament ?
Q) I would like for the personalizer to write in ALL CAPS on my personalized ornament. How do I let you know about this?
Q) Will you write on the back of the ornaments or tell the gift recipient who the item is from?
Q) Can I add a paw print or a red heart like I see on so many of your examples?
Q) Is there an extra charge for the paw print or red heart?
Q) I’d like to give a personalized ornament to someone special in my child’s life, but I am unsure of how to sign it, any suggestions?
Q) A friend of mine is pregnant and I would like to give her a personalized ornament , but I don’t know the gender of the child. How is this handled?
Q) Which name should go first, the man or the woman?
Q) Can I use colored lettering on my personalized ornaments ?
Q) Does a family’s last name have an apostrophe?
Q) What are your ornaments made from?
 

 

Q) Can I change the spelling of a name once my personalized ornament order has been placed?

A) No. We begin processing orders right away. Please be sure to check over the spellings and quantity of items ordered before submitting payment. If you have issues, please contact customer service by using our CONTACT US tab on the top of the website. We will do our best to work with you; however, we are not liable for any spelling or quantity errors made by the customer once an order has been submitted.

If you receive your personalized ornament and realize you have misspelled a name, please contact customer service. Please be sure to include the order number, which ornament has the problem, as well as the incorrect and correct spellings. A photo of the affected ornament is required. If it’s at all possible, we will work out an arrangement to make the necessary corrections. Unfortunately, due to certain finishes and glazes, a few of our ornaments are unable to be “fixed”. Personalized Ornaments For You is not liable for a customer’s error and will not make a refund. Customers are responsible for all postage costs in connection with "fixes".

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Q) How many letters can fit on a personalized ornament ?

A) Although we are a hand personalization company, we are quite proficient at fitting most names and wording in designated spaces. In some cases, we may specify the maximum amount of letters which can be written on an ornament.  We make every attempt to place your wording where you see it on our sample. However, due to spacing constraints, ultimately the final placement is left up to to the personalizer.  We have given you additional personalizing ideas for many of the ornaments which will help you determine if the space will accommodate your name, sentiment or message. Please use the *SPECIAL INSTRUCTIONS* box located in the final step of the check-out to make any special requests. If we cannot fit your request in the space provided, we will contact you.

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Q) What will the lettering look like on my personalized ornament ?

A) Most of the personalized ornaments shown on our site are examples of the quality of writing you can expect from us. A select group of ornaments have received computer generated writing to give you an idea as to where the writing might look the best. Our hand written ornaments come from a team of experienced professionals. Since we have many writers on staff, we cannot guarantee that the lettering you receive will be exactly like the samples shown. We will guarantee you that it will be attractively lettered and properly centered. At the discretion of our personalizers, the location of names, sentiment and dates may vary from sample shown.

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Q) I would like for the personalizer to write in ALL CAPS on my personalized ornament. How do I let you know about this?

A) Please use the *SPECIAL INSTRUCTIONS* box located in the final step of the check-out to make any special requests. Entering your personalization request in ALL CAPS does not mean with this use capital letters when completing your order. You MUST tell us of this request in the customer notes / special instructions box located in our check-out.  We hand personalize these keepsakes with easy to read lettering.

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Q) Will you write on the back of the ornaments or tell the gift recipient who the item is from?

A) Unfortunately, due to the varied surfaces, we are not able to personalize the actual backs of the ornaments. Most of our ornaments (other than glass keepsakes) come with a sticker so that you may add your own "personal" touch for your family and friends. When making a gift order, we will write the purchaser's name on the sticker so that the gift recipient will be able to send a proper thank you.

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Q) Can I add a paw print or a red heart like I see on so many of your examples?

A) Yes, whenever you use a dog or cat’s name on a personalized ornament , you can add a paw print as well. As a matter of fact, you can order a family ornament with extra heads and write your pets’ names on them. For example, if you are a family of five, you can order a fireplace with seven stockings and put your dog’s name on the 6th stocking and your cat’s name on the 7th stocking, each with a paw print.

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Q) Is there an extra charge for the paw print or red heart?

A) No, there is no extra charge for this personalization. Complimentary hand personalizations are provided on each ornament.

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Q) I’d like to give a personalized ornament to someone special in my child’s life, but I am unsure of how to sign it, any suggestions?

A) We usually sign our ornaments given by children to teachers, grandparents, aunts, etc. with a red heart in front of the child’s name. If this is not appropriate for your child’s situation, or you would like to use a word instead of a heart, please us the *SPECIAL INSTRUCTIONS* box located in the check-out area to add additional instruction for our personalizers.

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Q) A friend of mine is pregnant and I would like to give her a personalized ornament , but I don’t know the gender of the child. How is this handled?

A) Some customers use “Baby-to-Be”, a question mark, or "Baby" with an arrow (printed on the woman's belly) to denote a baby on the way.

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Q) Which name should go first, the man or the woman?

A) Most samples on this site have the woman’s name first and will be sent to you this way unless otherwise specified on gender neutral items. It's a personal preference unless the figures have specific genders.

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Q) Can I use colored lettering on my personalized ornaments ?

A) From our many years of experience, we have found that most lettering looks best when written in black ink. However, certain ink colors work fine on sports ornaments to denote a team or school color. We have found that orange, red, green, shades of blue, brown and purple look nice when written on a white shirt, white skirt, white ball or white megaphone. If you have questions regarding the use of colored ink on your personalized ornament , use the *SPECIAL INSTRUCTIONS* section of the check-out to offer additional information for our personalizers.

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Q) Does a family’s last name have an apostrophe?

A) There should be no apostrophe in a family's last name. For example it should be The Smiths, not The Smith's.  An apostrophe would be used if it is possessive, such as in The Smith's New Home. When ordering for a family who's name ends in  'S' or 'Z', we highly suggest “The Jones Family” or "The Gomez Family", rather then the more awkward "The Joneses" and "The Gomezes"

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Q) What are your ornaments made from?

A) Most of our items are either made from resin, clay, claydough or salt dough. Many of our items are handmade. Since they are not factory produced, there are variations from year to year and ornament to ornament production. For example, hat colors may change. Bows might be added to ornaments, or placement of heads, etc. may vary slightly.  Color variants will be used in figures; however, the overall ornament appearance should not be affected.  In recent years we have also added a large selection of Glass ornaments.  


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