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Shipping Details

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Q) How do I change an incorrect “ship to” address?
Q) Can I send personalized ornaments to more than one address?
Q) Do you ship personalized ornaments to Hawaii, Alaska & P.O. Boxes?
Q) Do you ship personalized ornaments to Canada?
Q) Do you ship personalized ornaments anywhere other than USA & Canada?
Q) Do you ship personalized ornaments to APO / FPO / DPO - Military Mail?
Q) How do you ship your personalized ornaments?
Q) What are your shipping charges for personalized ornaments shipping to the USA?
Q) What are your shipping charges for personalized ornaments shipping to Canada?
Q) Do you charge sales tax on personalized ornaments?
Q) What is your last shipping date for Christmas ?
Q) How long will it take for my personalized ornament order to reach its destination?
Q) I would like to send my purchase as a gift. Do you offer gift services?
Q) Do you offer gift boxes?
Q) Do you offer gift wrapping?
Q) Do you offer gift bags?
Q) What if I receive my personalized ornament and it is cracked or broken?
Q) I entered the wrong SHIPPING address for my personalized ornaments when ordering. My package was returned to POFY. What happens now?
Q) Do you offer free shipping?
 
 
Q) How do I change an incorrect “ship to” address?

A) Since our turnaround time is mostly within 24 hours, you need to contact us as soon as possible by selecting the CONTACT US tab from our website.  We cannot guarantee that the order will be able to be updated, so please double check the address before confirming your order.  Personalized Ornaments For You is not liable for any changes submitted once an order has been submitted by a customer.

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Q) Can I send personalized ornaments to more than one address?

A) Yes, however, you will need to make a separate order for each address.  Each shipping address will incur shipping fees.

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Q) Do you ship personalized ornaments to Hawaii, Alaska & P.O. Boxes?

A) Yes, we do ship to these locations, but we cannot guarantee the timeliness of your package. We ship all of our packages using USPS Mail service. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues.

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Q) Do you ship personalized ornaments to Canada?

A) Yes, we are now shipping for the 2016 Christmas season. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues or customs detainment.

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Q) Do you ship personalized ornaments anywhere other than USA & Canada?

A)  No. At this time, we only ship to the USA & Canada. 

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Q) Do you ship personalized ornaments to APO / FPO / DPO - Military Mail?

A) Yes.  There may be some limitations and we will contact you via email if there is a reason why we are not able to send your package.  Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues.

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Q) How do you ship your personalized ornaments?

A) (Domestic packages)  We ship our packages via USPS Mail throughout the year.  In January through September, we ship our orders within 2-3 business days, but many times faster.  In October through December, we ship our orders 1-2 business days, and sometimes even the same day.  Please be advised that for orders of 1-2 small items, we may ship it via first class mail in a bubble mailer or a small box.  Larger orders usually ship USPS Priority Mail.  Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues.

(International packages)  The same shipping times apply to our out-of-country orders as noted above.  We typically use International First Class Mail for most orders.  Priority Mail International may be used for large or oversized orders.   Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues or customs inspections.


Q) What are your shipping charges for personalized ornaments shipping to the USA?

A)  Our rates for orders shipping to the USA are as follows:

 

  • Orders totaling $0.01 - $9.99 = $4.95 shipping
  • Orders totaling $10.00 - $30.99 = $6.99 shipping
  • Orders totaling $31.00 - $100.99 = $7.99 shipping
  • Orders totaling $101.00 - $149.99 = $8.99 shipping
  • Orders totaling $150.00 - $199.99 = $9.99 shipping
  • Orders totaling $200.00 - $299.99 = $12.99 shipping
  • Orders totaling $300.00 - $399.99 = $15.99 shipping
  • Orders totaling $400.00 - $499.99 = $25.00 shipping
  • Orders totaling $500.00 - $599.99 = $35.00 shipping
  • Orders totaling $600.00 - $699.99 = $50.00 shipping
  • Orders totaling $700.00 - $799.99 = $65.00 shipping
  • Orders totaling $800.00 - $899.99 = $80.00 shipping
Large/Bulk/Corporate orders may be subject to higher shipping and handling fees.
Stay social with us and save by signing up for sale mailers and checking in on social media.

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Q) What are your shipping charges for personalized ornaments shipping to Canada?

A)  Our rates for orders shipping to Canada are as follows:
  • Orders totaling $0 - $25.99 = $7.95 shipping
  • Orders totaling $26.00 - $74.99 = $10.95 shipping
  • Orders totaling $75.00 - $99.99 = $15.95 shipping
  • Orders totaling $100.00 - $149.99 = $19.95 shipping
  • Orders totaling $150.00 - $199.99 = $24.95 shipping
  • Orders totaling $200.00 - $249.99 = $34.95 shipping
  • Orders totaling over $250.00 are subject to a $100.00 shipping fee, but may also encounter additional large / bulk order shipping fees.)
**All rates are quotes in USD.**
Large/Bulk/Corporate orders may be subject to higher shipping and handling fees.
Stay social with us and save by signing up for sale mailers and checking in on social media.

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Q) Do you charge sales tax on personalized ornaments?

A) Since Personalized Ornaments For You is owned & operated in the state of Maryland, all orders shipped to Maryland are subject to 6% sales tax.  The law requires that we charge sales tax on the total amount of the order, excluding shipping & handling charges.

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Q) What is your last shipping date for Christmas ?

A) We will continue to ship through December 21 for an anticipated Christmas delivery. All packages are shipped from Owings Mills, Maryland which is just north of Baltimore. Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues. Please be aware of the weather conditions in the SHIP TO area as well.

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Q) How long will it take for my personalized ornament order to reach its destination?

A)  Our post master tells us that domestic packages shipped via USPS Priority Mail should be received within 2-3 business days after they have been shipped.  For domestic items sent via 1st class mail, please allow up to 7-10 business days for arrival.  International packages can take 2-3 weeks to reach their destination.  Personalized Ornaments For You is not liable for late, lost or misdirected packages due to USPS delivery issues.  We are also not responsible for delays due to customs.

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Q) I would like to send my purchase as a gift. Do you offer gift services?

A) If your personalized ornament is a gift, you may enter an 8 - 10 word message in the "Customer Notes" section during the check-out process.  Your sentiments will be computer generated on the packing slip (contains no pricing information) and enclosed with your gift. Your name will also appear on the gift slip as the gift giver. 

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Q) Do you offer gift boxes?

A) No.  At present, we do not offer gift boxes, storage boxes or bags unless otherwise noted in the product description of an item.

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Q) Do you offer gift wrapping?

A) No.  At present, we do not offer gift wrapping with our products.

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Q) Do you offer gift bags?

A) Throughout the year, we may run a promotion where you will receive ONE free gift bag for each ornament purchased.  We do offer gift bags for sale on our site for $1.00.  Please note that oversized gifts may not fit into this bag which measures 5.25" x 4.25" x 2.25".

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Q) What if I receive my personalized ornament and it is cracked or broken?

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A) Your satisfaction is our #1 goal. We take every precaution when handling and packing our merchandise. However, if your item arrives damaged or is defective in any way, please contact us immediately via email: POFYhelp@gmail.com

 

If you are not pleased with your order, we will replace the item or refund your purchase price.
Exceptions to this guarantee are as follows:
  • You misspelled a word or entered an incorrect date during the check-out process.
  • You purchased additional quantities by accident.
  • You do not like where the writing has been placed by our personalizer.
  • You do not like the style of handwriting used by our personalizer.
  • You claim an item is defective, but will not e-mail us a photo or send it back to us for review. (Customer responsible for postage costs.)
  • You send an item back to us and it arrives to our facility broken or damaged.
  • You purchase a handmade item and the color / size varies from the site. Handmade ornaments are unique. Size, color and arrangement will vary. We do not consider variations as defects.
  • You would like to return a personalized ornament, because you no longer want it or need it for a gifting occasion.
  • You attempted to "fix" an error on the ornament without contacting us for assistance.

We prefer to handle requests via e-mail; however, we may also be contacted here: POFY, P.O. Box 153, Stevenson, MD 21153-153. **Please be sure to include your order number, name of the personalizer (found on the bottom of the invoice) and a photo of the affected item.**


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Q) I entered the wrong SHIPPING address for my personalized ornaments when ordering. My package was returned to POFY. What happens now?

A) Please triple check the shipping address. If a package is returned to us, you will be assessed another shipping fee in order for us to reship the package.  If the package cannot be reshipped for some reason, we will not refund your shipping fee.

Personalized Ornaments For You is not responsible for lost, late or misdirected mail in the following scenarios:

 

  • If a package was sent to the address you entered at check-out & is deemed "undeliverable” by the USPS.
  • If a package is returned to us because you entered an incorrect address during check-out.
  • If a package has been scanned by a USPS postal carrier and confirmed as delivered, but you state you did not receive it.
  • If a package is "Out for Delivery"  and has a “Delivery status not updated” status.
  • If a package is missing after being confirmed delivered by your USPS Carrier.
  • If your order is delayed due to weather conditions or any other condition out of the control of the USPS or Ornaments & More.
  • If a package is lost while in the possession of the USPS.
We offer tracking on all of our packages. We are able to send you this information upon request. We respond to all e-mails within 48 hours throughout the year.

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Q) Do you offer free shipping?

A) We do not offer free shipping, but what we offer in return we feel is far better for our customers. We have the largest and most diverse selection of ornaments that can be found anywhere online plus we give you the opportunity to personalize your ornaments with more then a name and year.

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